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Regional Customer Service Manager - North America

Location:
Department: Customer Service
Last update: February 27, 2025
Status: open

Job Description

To expand our global customer service team, we are looking for a Regional Customer Service Manager – North America. 

In this role, you will be the primary point of contact for our customers in your region, ensuring that our installations perform optimally. You will provide technical support, maintain customer relationships, and identify new business opportunities. The region North America covers clients in the USA, Canada, and Mexico. The position is US-based.

Your Responsibilities

  • Manage customer relationships: Maintain contact with clients after project completion and visit 
    their installations regularly.
  • Support & optimization: Provide technical assistance with operational questions and implement 
    process optimizations.
  • Maintenance & Services: Manage and coordinate maintenance activities, spare parts supply, and 
    software updates.
  • Training & advice: Train customers on-site and remotely on the use and maintenance of the 
    installations.
  • Organize interventions: From quotation to execution, with the support of GWE's back 
    office.
  • Collect feedback: Gather insights on plant operations and communicate them to the Engineering 
    department.
  • Identify business opportunities: Discover new sales opportunities with existing 
    clients.

Your Profile

  • Technical-commercial background in water treatment, water reuse, or waste-to-energy.
  • At least 10 years of experience in operating and maintaining (waste)water treatment plants.
  • Knowledge of applied processes and technologies (mechanical, process-related, or both).
  • Experience in after-sales or customer service is a plus.
  • Excellent communication skills in English, Spanish is a strong plus.
  • Customer-focused and solution-oriented with a proactive mindset.
  • Ability to work independently and manage your schedule.
  • Willingness to travel and perform hands-on tasks if necessary.
  • USA-based – Work remotely or in GWE’s Austin office.

What We Offer

  • A challenging and dynamic role within an innovative, fast-growing company.
  • A competitive salary package with additional benefits.
  • The opportunity to work globally and make an impact in sustainable water and energy technologies.
  • A passionate and driven team where collaboration and customer focus are key.

Join our team!

If you are looking for a new challenge in a dynamic international environment, send us your resume/CV and motivation letter at HR@ekopak.be.

Apply for Regional Customer Service Manager - North America

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